Terms & Conditions
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Delivery
Unless specified, the price quoted includes delivery to any premises specified by you with a UK Mainland address.
Deliveries will be made by a variety of resources; scheduled times may vary. We will attempt to provide you an estimated date of arrival but this cannot be guaranteed and may be subject to change. We reserve the right to choose the method of transport and to charge you with any manufacturers’ carriage charges for special items.
Standard deliveries are made during the traditional working day week (Monday to Friday). If you have specific requirements please contact the sales office before placing your order. Weekend deliveries may be organised by request but is subject to availability and may be subject to an additional delivery charge.
Deliveries to Non-mainland UK (Northern Ireland, Isle of Wight, Isle of Man etc.) are possible but subject to discussion with the sales office and may incur additional charges.
Time for delivery shall not be of the essence of the contract unless previously agreed by us in writing. Any dates or times quoted for delivery are to date from receipt by us of your written order and all necessary information to enable us to put the work in hand. Such quoted delivery dates or times are approximate only as we are subject to the manufacturers' or suppliers' delivery promises which we pass on to you in good faith.
For the avoidance of doubt such delivery dates or times given to you shall not create a contractual obligation to deliver on such date or time and accordingly no liability shall be accepted by us for any claim by you or any third party for direct or consequential loss or damage arising from delay in delivery.
If we do not receive sufficient forwarding instructions within 14 days after notification that the goods are ready for dispatch, you will either take delivery or arrange for storage. Otherwise we shall be entitled to arrange storage on your behalf and at your risk, either at our own works (making a charge of 1.5% of the invoice value of the goods per month) or elsewhere. We shall be entitled to payment as if the goods had been duly delivered. All charges for storage, insurance or demurrage will be payable by you.
Deliveries will be made by a variety of resources; scheduled times may vary. We will attempt to provide you an estimated date of arrival but this cannot be guaranteed and may be subject to change. We reserve the right to choose the method of transport and to charge you with any manufacturers’ carriage charges for special items.
Standard deliveries are made during the traditional working day week (Monday to Friday). If you have specific requirements please contact the sales office before placing your order. Weekend deliveries may be organised by request but is subject to availability and may be subject to an additional delivery charge.
Deliveries to Non-mainland UK (Northern Ireland, Isle of Wight, Isle of Man etc.) are possible but subject to discussion with the sales office and may incur additional charges.
Time for delivery shall not be of the essence of the contract unless previously agreed by us in writing. Any dates or times quoted for delivery are to date from receipt by us of your written order and all necessary information to enable us to put the work in hand. Such quoted delivery dates or times are approximate only as we are subject to the manufacturers' or suppliers' delivery promises which we pass on to you in good faith.
For the avoidance of doubt such delivery dates or times given to you shall not create a contractual obligation to deliver on such date or time and accordingly no liability shall be accepted by us for any claim by you or any third party for direct or consequential loss or damage arising from delay in delivery.
If we do not receive sufficient forwarding instructions within 14 days after notification that the goods are ready for dispatch, you will either take delivery or arrange for storage. Otherwise we shall be entitled to arrange storage on your behalf and at your risk, either at our own works (making a charge of 1.5% of the invoice value of the goods per month) or elsewhere. We shall be entitled to payment as if the goods had been duly delivered. All charges for storage, insurance or demurrage will be payable by you.
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Damages & Returns
In the event products (including special order and bespoke items) are delivered damaged, we will exchange the product or provide you with a full refund.
Notification of any damage must be made in writing on the day the goods have been delivered to you with photographic evidence. We reserve the right to inspect all products prior to agreeing to any part-refund, full refund or product exchange.
Alternatively, collection of the product can be arranged through our nominated carrier, where the cost of the return will be at our expense. We require the return of the product(s) within 7 days of the refund request being made.
To arrange for the product(s) to be collected, send an e-mail to sales@supplyrun.co.uk with your order number and details of the return. We will either dispatch a replacement or arrange a refund to the account used to purchase the product.
In the event that you wish to return a product that is no longer required we will provide you with a refund less a 25% restocking charge and excluding any delivery charges, provided we are advised of the proposed return within 7 days of the product being delivered to you.
Alternatively, send an e-mail to sales@supplyrun.co.uk and we will arrange for the collection of the product by our nominated carrier. There will be a minimum charge, payable by you of £20 for this service, which may increase significantly dependent on your location and product type. Your refund will be processed within 30 days.
Refunds are not available on 'free with purchase' items, unless all other products are returned.
This does not affect your statutory rights.
Notification of any damage must be made in writing on the day the goods have been delivered to you with photographic evidence. We reserve the right to inspect all products prior to agreeing to any part-refund, full refund or product exchange.
Alternatively, collection of the product can be arranged through our nominated carrier, where the cost of the return will be at our expense. We require the return of the product(s) within 7 days of the refund request being made.
To arrange for the product(s) to be collected, send an e-mail to sales@supplyrun.co.uk with your order number and details of the return. We will either dispatch a replacement or arrange a refund to the account used to purchase the product.
In the event that you wish to return a product that is no longer required we will provide you with a refund less a 25% restocking charge and excluding any delivery charges, provided we are advised of the proposed return within 7 days of the product being delivered to you.
Alternatively, send an e-mail to sales@supplyrun.co.uk and we will arrange for the collection of the product by our nominated carrier. There will be a minimum charge, payable by you of £20 for this service, which may increase significantly dependent on your location and product type. Your refund will be processed within 30 days.
Refunds are not available on 'free with purchase' items, unless all other products are returned.
This does not affect your statutory rights.
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Faulty Products
In the unlikely event that a delivered product (including special order and made-to-measure items) is faulty, we will exchange the product or provide you with a full refund. Notification of any defect must be made within 10 days of the product being delivered to you. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange. Faulty products must be advised in writing either by post, email or fax within 10 days for a full refund (including delivery charge).
Alternatively, collection of the product can be arranged through our nominated carrier, where the cost of the return will be at our expense. We require the return of the products within 14 days of the refund request being made. To arrange for the product(s) to be collected, send an e-mail to sales@supplyrun.co.uk with your order number and details of the product to be returned. We will either dispatch a replacement or process the refund. All refunds will be made to the account used to purchase the product.
Alternatively, collection of the product can be arranged through our nominated carrier, where the cost of the return will be at our expense. We require the return of the products within 14 days of the refund request being made. To arrange for the product(s) to be collected, send an e-mail to sales@supplyrun.co.uk with your order number and details of the product to be returned. We will either dispatch a replacement or process the refund. All refunds will be made to the account used to purchase the product.
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Cancellations
Changes to orders or cancellations must be made before goods are dispatched. Refunds will be made if cancelled before the goods leave. If an order is placed and then cancelled after products have already been dispatched then a refund will be given less the cost to return or re-route goods to an alternative delivery point.
If the customer wishes to cancel an order after goods have been delivered then they may do so within seven working days of delivery. Goods must be returned in original packaging and fit for resale, at customers cost, to our premises as per the Distance Selling Regulations.
This does not affect your statutory rights. If you are a consumer as defined by The Sale of Goods Act 1979 (as amended) and supplied in compliance with The Consumer Protection (distance selling) regulations 2000 as amended by S1689 2005. We recognise that you may have additional rights under statute and confirm your statutory rights are not affected by these terms.
If the customer wishes to cancel an order after goods have been delivered then they may do so within seven working days of delivery. Goods must be returned in original packaging and fit for resale, at customers cost, to our premises as per the Distance Selling Regulations.
This does not affect your statutory rights. If you are a consumer as defined by The Sale of Goods Act 1979 (as amended) and supplied in compliance with The Consumer Protection (distance selling) regulations 2000 as amended by S1689 2005. We recognise that you may have additional rights under statute and confirm your statutory rights are not affected by these terms.
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Sale of Goods
These Conditions shall form the basis of the contract between the Seller and the Buyer in relation to the sale of Goods, to the exclusion of all other terms and conditions including the Buyer’s standard conditions of purchase or any conditions which the Buyer may purport to apply under any purchase order or confirmation of order or any other document.
All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods from the Seller pursuant to these Conditions.
1. Definitions
In this document the following words shall have the following meanings:
1.1 “Buyer” means the organisation or person who buys Goods from the Seller;
1.2 “Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller;
1.3 “Delivery date” means the date specified by the Seller when the Goods are to be delivered;
1.4 “Goods” means the articles to be supplied to the Buyer by the Seller;
1.5 “Intellectual Property Rights” means all patents, registered and unregistered designs, copyright, trademarks, know-how and all other forms of intellectual property wherever in the world enforceable;
1.6 “Price” means the price set out in the list of prices of the Goods maintained by the Seller as amended from time to time or such other price as the parties may agree in writing plus such carriage, packing, insurance or other charges or interest on such as may be quoted by the Seller or as may apply in accordance with these conditions;
1.7 “Seller” means Supply Run Ltd, 4 Cloverfields, Horley, RH6 9EY. (CRN: 09717691)
2. Conditions Applicable
2.1 Acceptance of delivery of the Goods shall be deemed to be conclusive evidence of the Buyer’s acceptance of these Conditions.
2.2 These Conditions may not be varied except by the written agreement of a director of the Seller.
2.3 These Conditions represent the whole of the agreement between the Seller and the Buyer. They supersede any other conditions previously issued.
3. Price
The Price shall be the price quoted on the Seller’s confirmation of order. The Price is exclusive of VAT which shall be due at the rate in force on the date of the Seller’s invoice. The price quoted is an illustrative estimate only and the price charged will be our current price at the time of delivery.
3.1 At any time before delivery we may adjust the price to reflect any increase in our costs of supplying the goods
4. Payment and Interest
4.1 The Buyer is to pay the Seller prior to the goods being delivered unless you have an approved credit account with the Seller.
4.2 If the Buyer has an approved credit account with the Seller payment of the Price and VAT shall be no later than 30 days after the end of the month in which the goods were delivered.
4.3 Interest is chargeable at the rate set under s.6 of the Late payment of Commercial Debts (Interest) Act on overdue invoices this will accrue from the date when payment becomes due. Such interest shall accrue after as well as before any judgment.
4.4 The Buyer shall pay all accounts in full and not exercise any rights of set-off or counter-claim against invoices submitted by the Seller.
5. Goods
5.1 The quantity and description of the Goods shall be as set out in the Seller’s confirmation of order.
5.2 The buyer is fully made aware of conditions of sale regarding goods. We cannot guarantee that the appearance and or colour of goods shown on this website are an exact representation of the physical goods.
6. Warranties
The Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller in the confirmation of order. [Except where the Buyer is dealing as a consumer (as defined in section 12 of the Unfair Contract Terms Act 1977), all other warranties, conditions or terms relating to fitness for purpose, quality or condition of the Goods are excluded].
7. Delivery of the Goods
7.1 Delivery of the Goods shall be made to any UK address, subject to possible charges for non-mainland locations (e.g., Northern Ireland, Isle of Wight, Isle of Man). The Buyer shall make all arrangements necessary to take delivery of the Goods on the day notified by the Seller for delivery.
7.2 The Seller undertakes to use its reasonable endeavours to dispatch the Goods on an agreed delivery date, but does not guarantee to do so. Time of delivery shall not be of the essence of the contract.
7.3 The Seller shall not be liable to the Buyer for any loss or damage whether arising directly or indirectly from the late delivery or short delivery of the Goods. If short delivery does take place, the Buyer undertakes not to reject the Goods but to accept the Goods delivered as part performance of the contract.
7.4 If the Buyer fails to take delivery of the Goods on the agreed delivery date or, if no specific delivery date has been agreed, when the Goods are ready for dispatch, the Seller shall be entitled to store and insure the Goods and to charge the Buyer the reasonable costs of so doing.
7.5 The Buyer must ensure that there is reasonable access to the delivery site. If this is not available an additional charge may be made.
8. Acceptance of the Goods
8.1 The Buyer shall be deemed to have accepted the Goods [48 hours] after delivery to the Buyer.
8.2 The Buyer shall carry out a thorough inspection of the Goods within [48 hours] of delivery and shall give written notification to the Seller within 5 working days of delivery of the Goods of any defects which a reasonable examination would have revealed.
8.3 Where the Buyer has accepted, or has been deemed to have accepted, the Goods the Buyer shall not be entitled to reject Goods which are not in accordance with the contract.
9. Title and risk
9.1 Risk shall pass on delivery of the Goods to the Buyer’s address.
9.2 Notwithstanding the earlier passing of risk, title in the Goods shall remain with the Seller and shall not pass to the Buyer until the amount due under the invoice for them (including interest and costs) has been paid in full.
9.3 Until title passes the Buyer shall hold the Goods for the Seller and shall store or mark them so that they can at all times be identified as the property of the Seller.
9.4 The Seller may at any time before title passes and without any liability to the Buyer:
9.4.1 repossess and dismantle and use or sell all or any of the Goods and by doing so terminate the Buyer’s right to use, sell or otherwise deal in them; and
9.4.2 for that purpose (or determining what if any Goods are held by the Buyer and inspecting them) enter any premises of or occupied by the Buyer.
9.5 The Seller may maintain an action for the price of any Goods notwithstanding that title in them has not passed to the Buyer.
10. Inability to Supply
10.1 If the Seller is unable to perform the services ordered for reasons beyond its control (including failure by the Buyer to supply delivery or other Instructions) or on account of industrial disputes, in the case of stock items, on account of stock being exhausted the Seller reserves the right to cancel any order subsequent to acknowledgement of it upon giving the Buyer reasonable notice and the Seller shall not then be liable for any loss thereby caused.
All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods from the Seller pursuant to these Conditions.
1. Definitions
In this document the following words shall have the following meanings:
1.1 “Buyer” means the organisation or person who buys Goods from the Seller;
1.2 “Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller;
1.3 “Delivery date” means the date specified by the Seller when the Goods are to be delivered;
1.4 “Goods” means the articles to be supplied to the Buyer by the Seller;
1.5 “Intellectual Property Rights” means all patents, registered and unregistered designs, copyright, trademarks, know-how and all other forms of intellectual property wherever in the world enforceable;
1.6 “Price” means the price set out in the list of prices of the Goods maintained by the Seller as amended from time to time or such other price as the parties may agree in writing plus such carriage, packing, insurance or other charges or interest on such as may be quoted by the Seller or as may apply in accordance with these conditions;
1.7 “Seller” means Supply Run Ltd, 4 Cloverfields, Horley, RH6 9EY. (CRN: 09717691)
2. Conditions Applicable
2.1 Acceptance of delivery of the Goods shall be deemed to be conclusive evidence of the Buyer’s acceptance of these Conditions.
2.2 These Conditions may not be varied except by the written agreement of a director of the Seller.
2.3 These Conditions represent the whole of the agreement between the Seller and the Buyer. They supersede any other conditions previously issued.
3. Price
The Price shall be the price quoted on the Seller’s confirmation of order. The Price is exclusive of VAT which shall be due at the rate in force on the date of the Seller’s invoice. The price quoted is an illustrative estimate only and the price charged will be our current price at the time of delivery.
3.1 At any time before delivery we may adjust the price to reflect any increase in our costs of supplying the goods
4. Payment and Interest
4.1 The Buyer is to pay the Seller prior to the goods being delivered unless you have an approved credit account with the Seller.
4.2 If the Buyer has an approved credit account with the Seller payment of the Price and VAT shall be no later than 30 days after the end of the month in which the goods were delivered.
4.3 Interest is chargeable at the rate set under s.6 of the Late payment of Commercial Debts (Interest) Act on overdue invoices this will accrue from the date when payment becomes due. Such interest shall accrue after as well as before any judgment.
4.4 The Buyer shall pay all accounts in full and not exercise any rights of set-off or counter-claim against invoices submitted by the Seller.
5. Goods
5.1 The quantity and description of the Goods shall be as set out in the Seller’s confirmation of order.
5.2 The buyer is fully made aware of conditions of sale regarding goods. We cannot guarantee that the appearance and or colour of goods shown on this website are an exact representation of the physical goods.
6. Warranties
The Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller in the confirmation of order. [Except where the Buyer is dealing as a consumer (as defined in section 12 of the Unfair Contract Terms Act 1977), all other warranties, conditions or terms relating to fitness for purpose, quality or condition of the Goods are excluded].
7. Delivery of the Goods
7.1 Delivery of the Goods shall be made to any UK address, subject to possible charges for non-mainland locations (e.g., Northern Ireland, Isle of Wight, Isle of Man). The Buyer shall make all arrangements necessary to take delivery of the Goods on the day notified by the Seller for delivery.
7.2 The Seller undertakes to use its reasonable endeavours to dispatch the Goods on an agreed delivery date, but does not guarantee to do so. Time of delivery shall not be of the essence of the contract.
7.3 The Seller shall not be liable to the Buyer for any loss or damage whether arising directly or indirectly from the late delivery or short delivery of the Goods. If short delivery does take place, the Buyer undertakes not to reject the Goods but to accept the Goods delivered as part performance of the contract.
7.4 If the Buyer fails to take delivery of the Goods on the agreed delivery date or, if no specific delivery date has been agreed, when the Goods are ready for dispatch, the Seller shall be entitled to store and insure the Goods and to charge the Buyer the reasonable costs of so doing.
7.5 The Buyer must ensure that there is reasonable access to the delivery site. If this is not available an additional charge may be made.
8. Acceptance of the Goods
8.1 The Buyer shall be deemed to have accepted the Goods [48 hours] after delivery to the Buyer.
8.2 The Buyer shall carry out a thorough inspection of the Goods within [48 hours] of delivery and shall give written notification to the Seller within 5 working days of delivery of the Goods of any defects which a reasonable examination would have revealed.
8.3 Where the Buyer has accepted, or has been deemed to have accepted, the Goods the Buyer shall not be entitled to reject Goods which are not in accordance with the contract.
9. Title and risk
9.1 Risk shall pass on delivery of the Goods to the Buyer’s address.
9.2 Notwithstanding the earlier passing of risk, title in the Goods shall remain with the Seller and shall not pass to the Buyer until the amount due under the invoice for them (including interest and costs) has been paid in full.
9.3 Until title passes the Buyer shall hold the Goods for the Seller and shall store or mark them so that they can at all times be identified as the property of the Seller.
9.4 The Seller may at any time before title passes and without any liability to the Buyer:
9.4.1 repossess and dismantle and use or sell all or any of the Goods and by doing so terminate the Buyer’s right to use, sell or otherwise deal in them; and
9.4.2 for that purpose (or determining what if any Goods are held by the Buyer and inspecting them) enter any premises of or occupied by the Buyer.
9.5 The Seller may maintain an action for the price of any Goods notwithstanding that title in them has not passed to the Buyer.
10. Inability to Supply
10.1 If the Seller is unable to perform the services ordered for reasons beyond its control (including failure by the Buyer to supply delivery or other Instructions) or on account of industrial disputes, in the case of stock items, on account of stock being exhausted the Seller reserves the right to cancel any order subsequent to acknowledgement of it upon giving the Buyer reasonable notice and the Seller shall not then be liable for any loss thereby caused.
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