FAQ
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Is it free to use Supply Run?
Yes; sign up is completely free and you can immediately send us your first enquiry. Whether its bricks, timber, insulation or any other product you need, we can supply it. With the DIY and building industry one of the biggest, Supply Run has all the materials you need for your home or garden.
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Who can compare quotes for building and landscaping materials on Supply Run?
Everyone; whether you are getting your materials for a DIY project, or you are a professional tradesman or business that can't quite find what you need from your regular suppliers, or just want to shop around to save money, we have the materials for you. If you have several different projects on the go, you can add as many projects as you want to get prices individually - ideal if you are a tradesman with many jobs on the go.
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Do you supply to the public?
Yes, we supply to the trade and to the public.
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How do I use Supply Run to buy my landscape and building supplies?
We have made the buying process easy from start to finish, saving you time and money on finding the right materials at the right price.
Simply request the building or landscaping materials you are looking for by entering as much detail as possible, i.e. product names, quantities, manufacturer name, sizes, colours etc.
![Add Enquiry Tutorial](/img/add_enquiry.gif)
We will source the items for you, from our supplier network, and send you a quote. Once you are happy with our quote, click Accept.
![Quote Accept Tutorial](/img/quote_accept.gif)
We will send you an invoice, and you can pay straight away on our website by clicking Pay Now, which will direct you to our payment provider (Stripe) to enter your card details.
Simply request the building or landscaping materials you are looking for by entering as much detail as possible, i.e. product names, quantities, manufacturer name, sizes, colours etc.
![Add Enquiry Tutorial](/img/add_enquiry.gif)
We will source the items for you, from our supplier network, and send you a quote. Once you are happy with our quote, click Accept.
![Quote Accept Tutorial](/img/quote_accept.gif)
We will send you an invoice, and you can pay straight away on our website by clicking Pay Now, which will direct you to our payment provider (Stripe) to enter your card details.
![Pay Invoice Tutorial](/img/invoice_pay.gif)
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When will my item(s) be delivered?
Depending on what you’ve purchased and our supplier network your order may be split into multiple deliveries. Visit the enquiry page for your order to see the most up to date delivery information. Where possible we provide links so you can clickthrough to the courier’s tracking information.
![Delivery Tutorial](/img/delivery_info.gif)
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Do you supply exact delivery times?
Unfortunately, we will not be able to provide an exact time for deliveries as schedules are determined by our couriers. Our aim is to provide you with the courier and tracking information for every order so you can check the progress on the courier’s website.
Where possible, we use courier companies who provide a 1-hour delivery timeslot, as we understand how infuriating it can be to be told delivery will be made at “some point” during the day. If you require your order to be delivered at a certain time, we will do our best to accommodate your request.
Where possible, we use courier companies who provide a 1-hour delivery timeslot, as we understand how infuriating it can be to be told delivery will be made at “some point” during the day. If you require your order to be delivered at a certain time, we will do our best to accommodate your request.
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How much does delivery cost?
Delivery costs can vary depending on the product and the supplier. We will always include the correct delivery charge in our quotes.
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Can I click and collect?
We may be able to arrange a collection from our network of suppliers but it will depend on the terms of the order. In most cases we prefer to deliver directly to the delivery address you provide.
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How can I edit my order?
Your original enquiry can’t be edited directly, but if you add a note to it, we can update the enquiry for you. We’ll often communicate with you on an enquiry via the notes. You can also get in contact with us via the livechat, or give us a call (number at bottom of page).
![Add Note Tutorial](/img/add_note.gif)
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My item is damaged, how can I request a replacement/refund?
Leave a note on the associated enquiry, use Livechat, or give us a call (number at bottom of page), and we’ll sort it out. See our terms and conditions for more information.
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How can I return my item(s)?
Leave a note on the associated enquiry, use Livechat, or give us a call (number at bottom of page), and we’ll sort it out. See our terms and conditions for more information on associated charges.
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How can I add my employees to my company account?
On the Your Details page you can invite and remove employees.
![Add Employee Tutorial](/img/add_employee.gif)
Employees will be able to view and add notes to existing enquiries, and add their own new enquiries, but won’t be able to accept/reject existing quotes or pay for existing invoices. If you contact us directly, we can give an employee the same level of permissions as the account owner (if required).
![Add Employee Tutorial](/img/add_employee.gif)
Employees will be able to view and add notes to existing enquiries, and add their own new enquiries, but won’t be able to accept/reject existing quotes or pay for existing invoices. If you contact us directly, we can give an employee the same level of permissions as the account owner (if required).
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My employees can’t update enquiries?
Employees will be able to view and add notes to existing enquiries, and add their own new enquiries, but won’t be able to accept/reject existing quotes or pay for existing invoices. If you contact us directly, we can give an employee the same level of permissions as the account owner (if required).
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How do you accept payment?
We can accept credit or debit card payments online via our payment provider (Stripe). We can also accept direct payments into our bank account.
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I can’t find what I’m looking for?
We never turn away an enquiry. There are millions of materials on the market, so if you can’t find what you're looking for, send us an enquiry and we will source the item, and provide you with a quote.
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What building and landscaping materials can I find on Supply Run?
New or reclaimed materials, our builders’ merchants and landscaping suppliers have the materials for you.
Some of our most requested materials for comparison are; bricks, decking, fencing, sleepers, paving slabs, block paving, walling, flooring, insulation, fence panels, aggregates and gravels. Even if it's a type of brick that's no longer produced, or a certain style of water fountain you are looking for, we are certain that one of our hundreds of suppliers will have what you are looking for.
Some of our most requested materials for comparison are; bricks, decking, fencing, sleepers, paving slabs, block paving, walling, flooring, insulation, fence panels, aggregates and gravels. Even if it's a type of brick that's no longer produced, or a certain style of water fountain you are looking for, we are certain that one of our hundreds of suppliers will have what you are looking for.
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If I require multiple items, will they be delivered by one company or by different sources?
There is no limit to who we can source materials from. You could have several products listed, and we’ll source them from several different suppliers. All of our suppliers have their own shops or stores with building and landscaping materials for sale, that will help provide you with whatever you need, whether it's a new house build, driveway, patio extension or anything else. It doesn't even matter if the supplier is local, or many miles away, we will supply the right products at the right price for you.
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How do I know that your suppliers are reputable?
Our range of suppliers are based all over the UK and are checked over by us to determine quality of service and speed of delivery. The last thing we want is one of our suppliers to disappoint you, so we periodically update our supplier records to ensure they are fit for purpose.
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